Sales

How to place an order

Telephone: 715-627-0789
Mail: PO Box 220, Antigo, WI 54409-0220, U.S.A.
Web: http://www.grasshopperllc.com
Email: sales@grasshopperllc.com

Internet

Web site

http://www.grasshopperllc.com
If you use an Internet browser, you can click on the link above to jump directly to SoftLogik's web site.

Free Technical Support Options

Internet

We answers questions posted to the PageStream mailing lists. Email listhelp@grasshopperllc.com for joining instructions or visit our web site. If your question is private, you can also email support@grasshopperllc.com.

Visit our web site at http://www.grasshopperllc.com for program updates.

Mail or Fax

We answers questions mailed to:

Technical Support
GrasshopperLLC
PO Box 220, Antigo, WI 54409-220, U.S.A.

Paid Technical Support Options

Before you call for help

1. Check the ReadMe file included with PageStream for information that may pertain to your problem.

2. Check the troubleshooting section of the help system for suggestions.

3. Test other files in PageStream and with other programs. Try to narrow down the problem before you spend money on technical support.

4. Make sure your equipment is properly connected.

5. Remove optional extensions and utilities that are run automatically when you start your computer and which could conflict with PageStream.

6. Know your program version and registration number. We must receive your registration card by mail or fax before we can help you.

7. Have your VISA or MasterCard card number and expiration date available if you need to buy a Support Credit or the Annual Support plan.

8. Be prepared to discuss your computer system and program setup. For better support, you should be in front of your computer when you call.

Annual Support Plan

If you are a desktop publishing professional, you know how frustrating it can be to need an answer and not have anyone to turn to. With the PageStream Annual Support plan, help is only a phone call away. For a low annual fee, PageStream Annual Support provides up to 25 problem resolutions on a toll-free telephone line. (A $300 value!) It's like having your own consulting service on hand!

Call 715-627-0789 for Paid Annual Support help. If all of our representatives are busy, we'll call you back!

• An additional 25% discount off the price of new releases and add-ons.
• An additional 25% discount off the price of major updates.
• Free minor updates are sent automatically for one year.
• $149 per year. 25 Support Credit package, valid for one year.
• 10am-4pm Central Time, Monday to Friday except holidays.

Support Credits

Each PageStream Support Credit is good for one technical support problem resolution. If we solve your problem in less than 15 minutes, you can ask additional questions up to the 15 minute limit. If your problem takes longer than 15 minutes to solve, you'll still only be charged a single flat fee. Support Credits can be used for any PageStream application on any platform, and can be saved for three years.

Call 715-627-0789 for Support Credit help. If all of our representatives are busy, we'll call you back.

• 15 minute maximum for multiple questions.
• A credit card is required to buy Support Credits by phone. (VISA or MasterCard.)
• 10am-4pm Central Time, Monday to Friday except holidays.
• buy 1 credit for $15
• order a 5 credit pack for $60

If you don't have a credit card, you can order Support Credits by mail in advance.

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